Privacy Policy

Privacy Policy

This privacy policy tells you about the information we collect from you when you use any website or mobile application owned or operated by Dr. A's Lo-Fi Kava, Inc. (“Lo-Fi Kava”), its subsidiaries and affiliates, including Lo-Fi websites around the world (collectively, the “Site”), including information about who we are, what information we collect, why we use your information, who we share your information with and why, how we protect your information, and how you can change or review your information. By using our services, and the Site, you understand and consent to Lo-Fi Kava collecting, storing, processing, and sharing your information as described in this privacy policy. If you do not agree with our policies and practices, do not use the Site.

Who are we?

We, along with our affiliates and subsidiaries, are Lo-Fi Kava. Our address is 2994 Teagarden Street, Suite 13, San Leandro California 94577, United States. You can contact us by mail at the above address, by email at info@lofikava.com or by telephone at 510-379-8910.

What personal information do we collect?

We collect information that you voluntarily provide to us when you sign up for an account or otherwise voluntarily provide.

Account Registration

To register for a Lo-Fi Kava account, you must provide us with some personal information, including your name, email address, and password.

Purchase Order Information

In order to place an order with Lo-Fi Kava, you must provide us with your name, shipping address, billing address, telephone number, and payment information, such as your credit card number, billing address, credit card expiration date, and credit card security code.

Information collected automatically

We may automatically collect your personal information, such as your IP address when you access the Site. In addition, we may collect certain information when you use the Site, such as how and when you use the Site.

We may combine this information with other information that we have
collected about you. We may use cookies, log files, web beacons, JavaScript, and other similar technology (“Cookies and Similar Technology”) to collect and store the information we collect.

Device Information

When you use the Site on a browser, or mobile device, which includes any
mobile phone, tablet, or other device used to access the Site, we may
automatically collect information from your web browser or mobile device. We may associate the information we collect from your web browser or mobile device with your account. In addition, we may associate that browser or mobile device with your account.

Why do we use your personal information?

We may use your personal information for a variety of business purposes,
including:

  • Where necessary to provide you with access to our services, and the Site;
  • Where necessary to provide our services to you or for the performance of a contract;
  • Where necessary to process and fulfill your orders and returns and exchanges;
  • Where necessary to contact you if we have trouble processing your order;
  • Where necessary to provide you with customer support and to respond to your requests, comments, questions, or concerns;
  • Where necessary to send you information about your order, such as order updates;
  • Where necessary to process and manage your subscriptions;
  • Where necessary to customize your settings;
  • Where necessary to send you important notices, such as system notices and alerts, and changes to our terms and conditions, and policies;
  • Where necessary to comply with applicable laws and legal obligations;
  • Where necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Lo-Fi Kava;
  • Where necessary for our legitimate interest in preventing and detecting fraud, and maintaining security;
  • Where necessary for our legitimate interests in enforcing our terms and conditions, and policies;
  • Where necessary for our legitimate interests in analyzing and improving the effectiveness of the Site, and our products and services;
  • Where you consent to Lo-Fi Kava sending you our newsletters, special promotions, and offers;

Cookies and Similar Technology

We may use Cookies and Similar Technologies in order to provide our services, to analyze and improve our services, to prevent and detect fraud, to customize your account settings, and to personalize your experience of the Site through the use of targeted advertisements and offers.

Cookies

A cookie is a small text file that is generated by a site that is stored on your computer. When you access the Site, a number of cookies are used by Lo-Fi Kava and third parties. We may link data stored in cookies to the personal  information you submitted while on the Site.

Log file

We may use IP addresses to analyze trends, administer the Site, track user
movement, and gather broad demographic information for aggregate use. We may store the information in log files or other types of files, which may be combined with other information that we have collected about you.

Functional

Some of the Cookies and Similar Technology that we use are strictly
necessary for the Site to function and cannot be turned off. As a result, if you choose to reject the cookies, you cannot browse our store or place an order with Lo-Fi Kava. We use Cookies and Similar Technology for various necessary and legitimate business purposes, including to enable you to register, access and update your account; to allow you to make a purchase; in order for Lo-Fi Kava to analyze and improve the performance of our services, and the Site; to maintain security on the Site, and to prevent and detect fraud; to customize your account; and to display certain web page content based upon your browser type and other information provided by our Cookies and Similar Technology.

Sharing Your Information As Required by Law

We reserve the right to disclose your personal information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on Lo-Fi Kava.

Collection and Use of Non-Personal Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Collection and Use of Public Information

We may collect, use, store, transfer, share, and disclose your information that is publicly available, such as information you submit on social media platforms, or blogs for any purpose.

Links

The Site may contain links to other third-party websites or applications. Please be aware that these websites and applications may collect information about you. These websites and applications may have their own privacy notices or policies. We encourage you to be aware when you leave the Site and to read the privacy statements of each and every website and application that you use. This privacy policy applies only to information collected by the Site. To the extent any linked websites or applications you visit are not owned or operated by Lo-Fi Kava, please be aware that we are not responsible for the websites or applications’ content, any use of the websites or applications, or the privacy and security practices and policies of those websites or applications.

Testimonial/Feedback about our Services

The testimonial/feedback sections of the Site are for the purpose of sharing
positive experiences and providing feedback about the Site. The testimonial/feedback sections are moderated to ensure accurate testimonial/feedback. Published testimonial/feedback are genuine and are not edited or altered by Lo-Fi Kava. Lo-Fi Kava reserves the right to post or remove any testimonial/feedback at its discretion.

By posting your testimonial/feedback on the Site, you give us permission to reprint or use the testimonial/feedback in connection with our business. You also are agreeing to the following:

  1. The reprint or use of the  testimonial/feedback will be at our discretion and without compensation;
  2. We may use the testimonial/feedback with or without any pseudo (pen) name credit;
  3. Our right to use the testimonial/feedback is perpetual and may be assigned by us;
  4. We may use the testimonial/feedback locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and
  5. You and not someone else composed and posted the testimonial/feedback.

Please note that any information you include in a testimonial/feedback may be read, collected, and used by anyone.

Social Media Platforms

We maintain presences on social media platforms including, but not limited to, Facebook, Twitter, and Instagram. Any information you post on a social media platform is done at your own risk and without any expectation of privacy. Please be aware that Lo-Fi Kava is not responsible for the privacy practices of such other sites.

How do we protect your information?

Security

Lo-Fi Kava takes precautions to protect its customers’ information. When you submit sensitive information via the Site, your information is protected both online and offline.

When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected using SSL encryption software. To learn more about SSL, follow this link: www.verisign.com. We do not store your credit card information.

Only employees who need the information to perform a specific job are granted access to personal information. If you have any questions or concerns about Lo-Fi Kava’s security practices, you can send us an email at info@lofikava.com.

Retention Period

We will retain your personal information for the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Safeguarding Information

To ensure that your user name and password remain confidential, DO NOT
share this information with anyone.

Children

Lo-Fi Kava does not sell products intended for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the legal age of majority in your jurisdiction, you may only use the Site in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information from children under the age of 13. Lo-Fi Kava is committed to protecting the welfare and privacy of children.

California Residents

If you are a California resident, you have the right under the CCPA to (1) request information about the categories and specific pieces of personal information we have collected, sold and disclosed in the last 12 months, (2) request deletion of your personal information if applicable, and (3) opt out of the sharing and sale of your personal information, if applicable, and (4) not be discriminated against for exercising your rights under the CCPA.

To exercise your rights described above, please submit a verifiable consumer request to us at customerservice@lofikava.com. Be sure to include your name and email address so that we can process your request on the correct account.

"Do Not Sell My Personal Information"

Thanks to the CCPA, Californian residents have the right to prevent companies from selling or sharing their personal information with marketing partners. If you wish to opt out of this sharing, please read the options described above.

Other

California’s "Shine the Light" law (Civil Code Section § 1798.83) permits users of services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please submit a verifiable consumer request as specified above.

Change or review your information?

You may change or review your account information and settings for the following:

Account Information

When you register for a Lo-Fi Kava account, you enter your email address. This email address is your Lo-Fi Kava ID and the email address that you use to log in to the Site. To change your address on Lo-Fi Kava please go to your Account tab, located on the top bar, on the right. Please note that you must have your email address/Lo-Fi Kava ID and password in order to access your account.

Special Offers

At the time of your order, you may choose to subscribe to our mailing list. You may unsubscribe at any time.

Updates to this privacy policy

We regularly review and, if appropriate, update this privacy policy from time to time, and as our services and use of personal data evolves. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. We will update the date of this document each time it is changed.

Last Update

The Privacy Policy contained herein became officially effective July 19th, 2022.